No Refund Policy

At Novale, every order is made specifically for our customers. Due to the nature of our products and production process, all sales are final and we do not offer refunds, returns, or exchanges once an order has been placed.

Before completing your purchase, please carefully review:

• Product descriptions
• Size charts
• Color selections
• Product details

We are not responsible for incorrect sizes, color choices, or changes of mind after an order is submitted.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery with:

• Your order number
• Photos of the issue
• A description of the problem

We will review your request and, if approved, provide a replacement or appropriate resolution.

Lost or Stolen Packages

Novale is not responsible for packages that are lost, stolen, or incorrectly delivered after tracking confirms delivery. Please ensure your shipping information is accurate before placing your order.

Order Changes & Cancellations

Orders are processed quickly to ensure fast fulfillment. Once an order has entered production or fulfillment, it cannot be modified, canceled, or refunded.

By placing an order with Novale, you acknowledge and agree to this No Refund Policy.