Shipping policy
Shipping Policy
Last Updated: July 22, 2026
At Novale, we are committed to delivering high-quality streetwear, artist-inspired merchandise, and exclusive drops to our customers worldwide. Because many of our products are made-to-order or fulfilled through international production partners, shipping times may vary.
Please review the information below before placing your order.
Order Processing Time
Orders typically require 3–7 business days to process before they are shipped.
Processing includes:
- Order verification
- Product preparation
- Quality checks
- Packaging
During new releases, limited drops, holidays, or high-volume periods, processing times may be extended.
Shipping Times
After your order has been processed and shipped, estimated delivery times are:
United States:
7–20 business days
International Orders:
10–30 business days
Please note that these are estimates and not guaranteed delivery dates. Actual delivery times may vary depending on location, customs, carrier delays, and other factors outside of Novale’s control.
Tracking Information
Once your order ships, you will receive a confirmation email containing tracking information.
Tracking updates may take several days to appear after shipment. This is normal and does not mean your order has stopped moving.
Customs & International Orders
International customers are responsible for any customs fees, duties, taxes, or additional charges required by their country.
Novale is not responsible for delays caused by customs inspections or import regulations.
Shipping Delays
While we work to ensure your order arrives as quickly as possible, delays may occur due to:
- Carrier delays
- Weather conditions
- Customs processing
- Holidays
- High demand periods
- Incorrect shipping information
Please allow additional time before contacting support regarding delayed orders.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping details at checkout.
If an order is shipped to an incorrect address due to customer error, Novale is not responsible for the lost package or additional shipping costs required to resend the order.
Lost or Delivered Packages
Once tracking confirms that a package has been delivered, Novale is not responsible for lost, stolen, or misplaced packages.
If your package shows as delivered but you cannot locate it, please contact your local carrier for assistance.
Order Cancellations
Orders begin processing shortly after purchase. Once an order has entered production or fulfillment, it cannot be canceled or modified.
Contact Us
If you have questions about your order or shipping status, please contact:
Novale Support
Email: scalingandbrandbiz@gmail.com
Website: novale.ink
By placing an order with Novale, you acknowledge and agree to this Shipping Policy and understand that delivery times may vary due to production and international fulfillment processes.